Another subscriber benefit: Exchange your tickets online!
While tickets are non-refundable, ticket exchanges for the same production are available on a first-come, first-serve, seat-available basis. Tickets to be exchanged in person must reach The Laguna Playhouse Box Office at 606 Laguna Canyon Road at least one hour before your scheduled performance time (so they can be resold). There are no exchanges for Group Sales tickets.
If you are a season subscriber, you may exchange your tickets for an equally or lower priced ticket without an exchange fee. Subscribers are entitled to one free exchange per show. If a subscriber has to exchange their tickets twice for one play, there will be a $5 second exchange fee charged. If you are not a season subscriber, a $10 exchange fee will be charged on exchanges received at least 24 in advance of original performance. A $20 late exchange fee will be charged on exchanges received less than 24 hours before your original performance. Both subscribers and single ticket buyers will be charged a non-refundable upgrade fee when opting to exchange into a higher-priced seat or to a higher priced performance. There are no refunds when exchanging to a lower priced performance or lower priced seats.
Ticket Exchanges may be made in person, by phone, fax, mail, or via our website. All online
subscriber ticket exchange requests must be made four hours prior to either the performance time on your ticket, or the performance you wish to exchange into, whichever comes first.