949.497.ARTS (2787)

Frequently Asked Questions

At the Box Office: cash, Laguna Playhouse gift certificates, American Express, Visa, MasterCard, and Discover. Checks are only accepted for Group Sales being paid 30 days or more in advance of the performance and for Subscription payments.
Over the Phone: Laguna Playhouse gift certificates, American Express, Visa, MasterCard, and Discover.
Online: Laguna Playhouse gift certificates, American Express, Visa, MasterCard, and Discover.

All audience members, without exception need a ticket to be admitted into the theater. No babies-in-arms are allowed into our performances.

Regardless of age, everyone must have a ticket, sit in a seat and be able to sit quietly through the performance. When applicable, performance age appropriateness and content will be listed on the performance pages of our website.

Most performances do not have specially priced tickets for children. However, we do offer "Mellor tickets" for certain performances which allow audience members 21 and Under the opportunity to receive two tickets for free.  Please check with the box office for more details and participating performances. 

Occasionally we may allocate tickets through 3rd party websites. Playhouse tickets are also sometimes available through a Community Collaborator’s website. We cannot guarantee seating locations or seat requests for any tickets arranged through a 3rd party. Additionally, we are unable to exchange tickets purchased outside of the Laguna Playhouse Box Office. Laguna Playhouse is not responsible for any tickets purchased through a 3rd party. 

General RUSH tickets are not offered.  For information on Student RUSH, Mellor tickets, other special offers, discount opportunities and group sales, please visit the Special Offer page. 

 

Tickets are held at the box office for pick-up or mailed to you if ordered at least 21 days prior to the performance. We only mail tickets to U.S. addresses.  All out-of-country tickets will be held at Will Call for pick-up.

We can reprint your tickets for you. Please call the Box Office at 949.497.2787 x1 and have your order confirmation ready. Please note that replacement tickets cannot be resent, they will be held at the box office for pick up and ID may be required.

We strive to make on-line ticket ordering as simple as possible.

If you have a promotion code that isn't working, please follow these steps -  

  1. Pick your show and date
  2. Type your promo code in the box that says "Promo Code".  Do not include quotations.
  3. Click on "submit"
  4. Your page should reload and you should see your promo code has taken effect.

If you click the "buy tickets" button on the calendar and it's not working please make sure you have selected the day and time (if applicable) of the show you want to see. For shows that only run one night, you still have to click the date to get to the purchase tickets page.

Hopefully this has answered your question. If not, please call the box office at 949.497.2787 and let them know the issue you are having. If you can be as specific as possible, we can have our web support team look into fixing the issue. Thank you in advance for letting us know of any bugs you might encounter. Technology is a wonderful thing, but sometimes it needs a little human involvement to work as well as we all expect it to.

Laguna Playhouse is pleased to be able to offer Open Caption performances.

What is Open Captioning?
Open Captioning displays the spoken word, sound effects, and any other audio portion of the production in text form. Captions appear on the captioning display in real-time synchronized to the action on-stage. Our Open Caption screen will be located on stage left, and a block of seats will be reserved specifically to accommodate our open caption patrons.

What shows and dates have Open Captioning available?

CLYBOURNE PARK on 6/16 at 2:00pm. 

For more information, and to purchase tickets, please email us at 
ticket_office@lagunaplayhouse.com.

How can I buy a ticket for Open Captioning? Do I need a special ticket?

Special seating is reserved to provide the best sight line for those wishing to use this service. These reserved seats are only available through the Laguna Playhouse Box Office (949.497.2787). Just mention that you are interested in Open Captioning. You don’t need a special ticket, but you do need to tell the Box Office when you order your tickets that you wish to use Open Captioning so that they seat you in a place for good viewing of the screen.

Will I have to use a device or special equipment?

No equipment is required, just a seat in the Open Captioning viewing area.

Does a ticket for Open Captioning cost extra?

No. Tickets to sit in the Open Captioning section are the same price as all other seats.

Will there still be Assistive Listening Devices available?

Yes.  We will still offer our listening devices.

I have more questions.  Can I talk with someone about Open Captioning?

We’d love to talk with you more! Just call the Box Office at 949.497.2787 or send us an email at ticket_office@lagunaplayhouse.com.

We have wheelchair accessible seating available. Wheelchair spaces are located on both sides of Row M, in the side sections. All of Row M in orchestra center and sides are accessible without stairs.

We have accessible seating available in our side orchestra section. Wheelchair spaces are located on the side sections of Row M. All of Row M in orchestra center and sides are accessible without stairs. The seats on the left side of Row M also don't have armmrests. Depending on availability, we are able to accommodate you and up to three companions in our accessible areas. Because of the limited availability of wheelchair locations, we ask that patrons needing these accommodations to call the box office to book your tickets so that we can make sure that your needs are taken care of for your performance.

To ask about items that may have been left behind at the theater, please call the box office during normal business hours. 

A $6/ticket handling fee is added to all orders done online and over the phone. Tickets purchased in person at the Box Office window do not include a handling fee.

All ticket sales are final. There are no refunds on ticket purchases except in the case of an event cancellation by the Playhouse.

Exchanges are subject to an exchange fee and must be coordinated at least 24 hours prior to showtime. 

We offer FREE post-show stage talks for each of our 6-play subscription series shows. Join the artists and a member of the Laguna Playhouse artistic team for a lively discussion and Q&A post performance. 

Stage talks are:

  • Saturday Matinee, SERIES 3 Subscribers
  • Thursday Evening, SERIES 4 Subscribers.

Stage talks are open to all show ticket holders, regardless of date of the ticket. 

Contact Us!

Hours

Monday - Saturday: 11:00am – 5:00pm
Sunday: 11:00am – 4:00pm
On performance nights, our phone lines remain open until 1 hour prior to show time.  The Box Office window is open until 15 minutes after show time.
Holiday hours may vary.